Embracing Excellence

Explore Our Customer Reviews

We are delighted to showcase the heart of our commitment to exceptional service and customer satisfaction. At Twin City Heating, Air and Electric, customer service isn’t just a buzzword – it’s at the core of everything we do. We take great pride in the reviews and feedback we receive from our valued clients. Each review is a testament to our dedication to providing top-notch solutions. We invite you to explore the experiences of our satisfied customers and get a glimpse of the personalized care and professionalism that define our services. Your comfort and trust mean the world to us, and we’re excited to share the stories of our successful partnerships with you.

Gary MunsonGary Munson
17:01 04 Aug 23
Very fast and courteous. We had our AC unit die the hottest week of the summer thus far and they were out within 24 hours and our house was cool the next day! Everyone was kind, and we would highly recommend!
Monet AugustonMonet Auguston
00:14 22 Jul 23
Jesus FollowerJesus Follower
16:40 05 Jul 23
Thankful for the prompt response to our HVAC needs upon returning from vacation. The sales person was sympathetic and professional and the installers were competent and informative as to what was taking place during the installation.
Mike EngstromMike Engstrom
15:51 03 Jul 23
Nickia JensenNickia Jensen
14:26 02 Jul 23
I appreciate the thoroughness of staff on site and the friendly and reliable office staff that schedule appointments! Work is done well.
Ellen HEllen H
00:00 03 Jun 23
Dan was on time and very thorough in the checking of the system. He explained everything he did. He gave me some recommendations on things we could install to save money down the road but he did not pressure me to purchase anything. Would highly recommend.
Karol UnderwoodKarol Underwood
20:53 16 May 23
Twin City Heating and Air installed Air and Furnace two years ago.Today Dan Wong came out to make sure everything was in working order.Dan was friendly, professional knowledgeable, respectful and a great personality.After checking the furnace and the air conditioner Dan made suggestions on extras that could be done. I really appreciated that he did not pressure me.I would be happy to have Dan come out again to service our furnace and air conditioner.
Andrew WestphalAndrew Westphal
01:48 26 Apr 23
What an amazing job! The communication and hand holding for me was an A+. They even came back for a 2nd visit to fix something that we had a miscommunication on. Kelsey was phenomenal.
Susan CarlsonSusan Carlson
22:27 24 Mar 23
We had our electrical panel replaced. We were very pleased with their technicians, the quality of their service, and the fair and good pricing of their service. The company performed several other electrical tasks for us. Their work was excellent. We were very pleased.
Jill DJill D
15:25 14 Aug 23
Had a great experience with excellent service. Our technician, Alex, was helpful, professional and took the time to explain our heating and cooling needs!
Robert LustRobert Lust
18:39 12 Aug 23
Fantastic. Alex and TC Heating & Air were great. After having 1 company no show on us Fri. Called TC the next morning and they were here in a couple of hours on a Saturday. They let me know a reasonable time frame (not 6 hour window). Communicated well. On time. Explained the options and got our AC going again. Highly recommend. Thanks again Alex & TC
Kelly DotsonKelly Dotson
16:59 08 Aug 23
Both men did their jobs well and had no problems
Mary patMary pat
18:38 07 Aug 23
Electrical work done by Viktor was fabulous
Kathy QuackenbushKathy Quackenbush
16:05 07 Aug 23
Jerry was very professional and he and his crew did an excellent job. Everything was cleaned up neatly and all repairs were thoroughly explained.
Stacey KelleherStacey Kelleher
02:01 11 Jul 23
Victor and Alex came to quote us on Wednesday for the four items we wanted done. They were very punctual, very friendly and knew their business. Victor was able to come back Friday and get it all done quickly. We didn't see the text message, about their arrival the first time, until after they were gone. So we didn't know yet to "ask them how to get a discount." When Victor came back we asked and was told of the deal so we went with it and got a discount. They offer a plan to come out for maintenance on your heater and central air once a year for eleven dollars a month which is way cheaper than the gas company's. I canceled my service plus so I'm happy.
Peter PnutzPeter Pnutz
20:42 12 Jun 23
UPDATE:Sam was amazing! extremely professional, very friendly, and an expert in installation. Thank you so much for the quick install!Shawn came by to review the current AC unit we had installed. It was well aged... almost as old as me! He tried to recover a part of it to where we could at least get one more season out of it but we had to be honest with ourselves and possibly get a replacement. Shawn was extremely helpful giving me tips and pointers on the usage and how our particular ac unit works so we could possibly make better use of it. When performed the leak test we knew it was time for a new one. We clearly saw the condensation dripping onto out fresh new furnace... so we're currently waiting for your services to replace our ac soon! awesome experience overall. thank you for your expertise and consideration.
Becky FBecky F
16:31 18 May 23
I have been using Twin City Heating and air since moving into a new home. Angela Arndt has been to my house for multiple electrical needs. She has installed new light fixtures, ceiling fans, moved outlets and installed new outlets. I love working with her she is very personable and I fully trust what she recommends. I really like that she is the electrician that comes each time I have something to be done. I included several photos of the work she has done for me.
Jake HundleyJake Hundley
02:30 10 May 23
I had gotten three quotes from three different companies. Twin Cities came in with the most affordable and realistic option by far. In addition to they, they still had the best communication and follow ups. I was able to communicate with the same person (Mitch) through text and he answered every question I had almost instantly.When the technician (Sam) came out to install the new unit he was very professional and was happy to work around my curious and protective dogs.
Winifred FroelichWinifred Froelich
16:06 16 Oct 22
Ever tech is knowledgeable and friendly and patient. Love my new furnace and air!!
Rob SchwanzRob Schwanz
17:29 14 Oct 22
Excellent trustworthy company we highly recommend
20:51 25 Dec 18
Excellent! Was able to get on their schedule in a very reasonable amount of time. The service person who came to the house was polite and conscientious. He was honest about the problem with our furnace and was able to get us going. Very satisfied. Will call again if/when the time comes.
19:15 10 Jan 18
My furnace went out on a Friday and they were able to come that same evening to repair it. Unfortunately a part they put in was faulty so it worked great for a day but we woke up Sunday morning to a freezing house. This was also New Years eve so I was very impressed that they were able to send over a tech right away to resolve the issue. They second and then 3rd tech that had to come that day with new parts were extremely nice and friendly. I even told them I had plans to go out that night so they made sure everything was done in a timely manner and of course at no cost since it was their part that didn't work the first time.So, a small hiccup but the furnace has been working great ever since,
Amy BlazAmy Blaz
17:27 29 Dec 17
Our furnace went out the first real cold snap we had this year. Wymond, the owner, had a repair person out the next morning. He was professional and cordial. Best of all he fixed the furnace! All for a reasonable price! I highly recommend Twin City Heating & Air.
February 2017-woke up to a cold house!! Called a few places to come out and give me an estimate. Twin City Heating and Air came out gave me an awesome price and were able to install the next day : )!!! (unlike some of the others- a week really :() They even brought heaters to help us get through the night without frozen pipes! The installers were clean and professional. They even dealt with a "surprise" behind the old furnace! Yeah. Highly recommend their service!!!!! Call them!!
Calvin SmithCalvin Smith
22:52 02 Mar 17
The follow up was incredible. We were able to get an appointment scheduled to have our furnace tuned up. Once it was completed I got an overview of what was done. They did a great job and the service was excellent!
Gary StockertGary Stockert
02:36 20 Oct 22
Every person that ever set foot in our home had been so professional and courteous! We love Wymond and the team, they are truly the best!
Andrew WieberdinkAndrew Wieberdink
18:49 11 Oct 22
The absolute best! Use them for all my properties and I recommend them to a ton of real estate agents. 100% recommend every time!
David WilliamsDavid Williams
18:51 23 May 22
Had them out earlier today for an AC tune up as part of their comfort care subscription. The technician, Alex, did a great job addressing some initial questions, uncovering and helping resolve an issue with a previous furnace install, and tuning up / repairing our AC unit. I look forward to working with Twin City Heating, Air, and Electric again soon!